Digital Product Refund Policy

Digital files are delivered after payment and cannot be returned in the same way as physical goods. The product page shows the seller's selected refund policy. Sellers must also describe what is included, file formats, compatibility, and license terms before checkout.

Case-by-case means the seller reviews each request based on the product listing, delivery records, and the buyer's reported problem. A 7-day policy means the buyer may request a refund within seven calendar days of purchase, subject to the product page and applicable law. No refunds after download does not remove a buyer's rights when a file was not delivered, is corrupt, was misdescribed, was charged twice, or must be refunded by law.

A buyer should contact the seller when a purchase was not delivered, is materially different from the listing, contains unusable or corrupt files, was charged more than once, was not authorized, or appears fraudulent.

A seller may approve a full or partial refund. Aksara may review order, delivery, download, support, and fraud records when a seller does not respond or a safety issue is reported. Mandatory rights under applicable law control over a seller's stated policy.

Buyers should submit a request promptly through the secure purchase area and explain the problem. Sellers should acknowledge a request within five business days. We may ask either party for screenshots, file details, or other information needed to understand delivery or product quality.

A partial refund keeps purchase access active. A full refund revokes all download grants for that order. A dispute or chargeback may revoke access while the payment is reviewed.

Use the support action inside the secure purchase area so the request is tied to the correct order. Include the problem and any steps already tried. Do not open a refund request and a card dispute for the same charge at the same time. A payment provider may decide a dispute separately from the seller's refund process.