Aksara help

Your next step, explained.

From your first upload to finding a purchased file. Choose a guide for the task in front of you.

Start here

From signup to your first sale

Prepare your actual page, add a download, finish seller setup and review publication. Follow the first order through delivery and bank payout when paid Checkout launches.

Follow the first-sale guide

Something blocking you?

26 guides to help you get started

Seller guide

Sell a private resource link

Deliver a map, Notion page or Canva template through buyer access.

Seller guide

Share a free resource

Deliver a file or link without requiring payment or marketing permission.

Seller guide

Manage audience and email connections

Export contacts and sync confirmed subscribers to Kit or Mailchimp.

Seller guide

Import an existing catalog

Bring files and private resource links into unpublished drafts.

Seller guide

Connect your own domain

Verify ownership, DNS and HTTPS before routing your store.

Seller guide

Add recipient details to a PDF

Generate a private recipient copy while retaining the original.

Seller guide

Edit privately, then publish your page

Make changes on your storefront and choose when buyers see them.

Seller guide

Add terms and policies for your store

Review your business details, store terms and buyer rules before publishing.

Seller guide

Explain how you use buyer information

Keep your privacy notice, purchase agreement and marketing permission distinct.

Seller guide

Prepare a paid 1:1 call

Set one preferred day, available hours and a clear fixed-price offer.

Seller guide

Cancel or reschedule a call

Understand the notice period, creator cancellation and refund status.

Seller guide

Create your first product

Upload a file, set a price, and review what buyers will see.

Seller guide

Customize your store

Change presets, photos, identity, links, and supporting content.

Seller guide

Connect Stripe for seller payments

Check eligibility, verify your business, and set up your payout account.

Seller guide

Publish and share your store

Understand drafts, publication blockers, and your public store link.

Seller guide

Understand fees and payouts

Separate sales, Aksara fees, Stripe fees, and bank payouts.

Buyer guide

Find and download your purchase

Use your delivery email or recover access with your checkout email.

Seller and buyer guide

Receipts, order help, and refunds

Find order records and understand how purchase issues are handled.

Seller guide

Sign in and manage your plan

Recover account access, choose a plan, and manage subscription billing.

Seller guide

Where can I sell with Aksara?

Check the live seller-country list and payment eligibility.

Seller guide

VAT, GST, and sales tax

Understand your tax responsibilities and what Stripe tooling handles.

Still stuck?

Tell us which step failed and what you expected. Include an order reference if you have one. Keep passwords, card details and private access links out of your message.

Contact support