Aksara help
Your next step, explained.
From your first upload to finding a purchased file. Choose a guide for the task in front of you.
Start here
From signup to your first sale
Prepare your actual page, add a download, finish seller setup and review publication. Follow the first order through delivery and bank payout when paid Checkout launches.
Follow the first-sale guideSomething blocking you?
26 guides to help you get started
Sell a private resource link
Deliver a map, Notion page or Canva template through buyer access.
Seller guideShare a free resource
Deliver a file or link without requiring payment or marketing permission.
Seller guideManage audience and email connections
Export contacts and sync confirmed subscribers to Kit or Mailchimp.
Seller guideImport an existing catalog
Bring files and private resource links into unpublished drafts.
Seller guideConnect your own domain
Verify ownership, DNS and HTTPS before routing your store.
Seller guideAdd recipient details to a PDF
Generate a private recipient copy while retaining the original.
Seller guideEdit privately, then publish your page
Make changes on your storefront and choose when buyers see them.
Seller guideAdd terms and policies for your store
Review your business details, store terms and buyer rules before publishing.
Seller guideExplain how you use buyer information
Keep your privacy notice, purchase agreement and marketing permission distinct.
Seller guidePrepare a paid 1:1 call
Set one preferred day, available hours and a clear fixed-price offer.
Seller guideCancel or reschedule a call
Understand the notice period, creator cancellation and refund status.
Seller guideCreate your first product
Upload a file, set a price, and review what buyers will see.
Seller guideCustomize your store
Change presets, photos, identity, links, and supporting content.
Seller guideConnect Stripe for seller payments
Check eligibility, verify your business, and set up your payout account.
Seller guidePublish and share your store
Understand drafts, publication blockers, and your public store link.
Seller guideUnderstand fees and payouts
Separate sales, Aksara fees, Stripe fees, and bank payouts.
Buyer guideFind and download your purchase
Use your delivery email or recover access with your checkout email.
Seller and buyer guideReceipts, order help, and refunds
Find order records and understand how purchase issues are handled.
Seller guideSign in and manage your plan
Recover account access, choose a plan, and manage subscription billing.
Seller guideWhere can I sell with Aksara?
Check the live seller-country list and payment eligibility.
Seller guideVAT, GST, and sales tax
Understand your tax responsibilities and what Stripe tooling handles.
Still stuck?
Tell us which step failed and what you expected. Include an order reference if you have one. Keep passwords, card details and private access links out of your message.
Contact support