Keep your order reference
Keep the checkout email, order reference and payment record. Include the reference when asking about a purchase. Aksara's order receipt is a purchase record; do not assume it satisfies every country's tax-invoice requirements.
Request a receipt
Receipt delivery is not enabled for the current launch. When it is enabled, sellers can open an order in Orders to download or resend its receipt. Ask the seller for a tax invoice if you need one; the seller is responsible for the applicable requirements.
Report a purchase problem
Contact the seller through the access page. Explain the issue and include the order reference. Non-delivery, a materially misleading description, corrupt files and duplicate charges need review even when a seller has a restrictive refund policy. Mandatory consumer rights still apply.
Seller: review and record the refund
Open Orders, select the order and review its payment and refund details before using the refund action. Refunds must be based on a confirmed payment. A refund can affect buyer access. Check the final status instead of assuming a button click completed it.
