Seller guide

Stripe verification is still pending

Find the remaining requirements and check payment and payout readiness separately.

Updated October 3, 2026

The 30-second answer

Open Payouts and continue Stripe setup to check the requested information. Returning to Aksara does not mean verification passed. Both payment readiness and payout readiness are required; a paid plan cannot remove those requirements.

Check Payouts

Check the remaining requirements

Open Payouts. Follow the available Stripe setup or account link and review any missing identity, business or bank information. Respond to the specific request using accurate details. Do not create another connected account just to restart verification.

Distinguish a missing requirement from a review

If Stripe asks for information, supply it through Stripe. If information is already submitted and under review, follow Stripe's status and notices. Aksara cannot promise a review time or approve an identity on Stripe's behalf.

Check payments and payouts

An account can be ready for one and still restricted for the other. Return to Payouts after completing setup and check both states. Contact support if Aksara's status appears stuck after Stripe shows the requirements have been resolved.

Keep launch availability in mind

Account verification and live Checkout availability are separate. Even a fully verified account cannot take new paid orders while Aksara's live Checkout restriction is in place.

What success looks like

The remaining requirements are visible, and you know whether to submit information, wait for Stripe review or ask support to check a status mismatch.

Common questions

Can I select another country to get approved?

No. Use the country where your business is eligible. The connected account's country is locked after creation. Contact support if it was selected incorrectly.

Will upgrading my plan help verification?

No. Plan features and Stripe identity, business and bank checks are separate.

Still stuck?

Tell us which step failed and what you expected. Include an order reference if you have one. Keep passwords, card details and private access links out of your message.

Contact support