My purchase email is missing

Use the email entered at checkout, which may differ from your seller account email. Search its inbox and spam folder. A payment confirmation page can still show delivery preparing; do not pay again to try to receive an email.

Open Your purchases and enter the same checkout email. For privacy, the response does not reveal whether there is a matching order. Follow the emailed link if the purchase is found. An expired or already-used recovery link needs a new request.

If the email still does not arrive or the payment state stays unresolved, contact support with your order reference, checkout email and the status you see. Never send a card number, security code or private access link.