Open the secure management link
Use the link in your booking confirmation to see the appointment and available actions without creating an account. Keep this link private. If the message is missing, use purchase recovery or contact support with your order reference. Do not send card details or the private link to another person.
Act before the notice deadline
The prepared buyer workflow supports cancellation and free rescheduling at least 24 hours before the call. Later requests need creator review. Read the rules shown for your purchase. Applicable consumer rights and review for an undelivered call still apply.
Wait for a replacement to be secured
Choose an available replacement time. The original appointment stays in place while Aksara secures the replacement. Check the final confirmed time before changing your plans. Rescheduling cannot move the original refund deadline forward.
Understand creator and delivery cancellations
Creator cancellation receives a full buyer refund. Deleting the external calendar appointment is treated as creator cancellation. An external time change requires review; it must not silently move the buyer. If the original appointment cannot be delivered within 15 minutes after verified payment, Aksara initiates a full refund. Email failure alone does not cancel an accessible confirmed booking.
Check the refund's final status
Cancellation, refund initiation and refund completion are separate states. A failed refund needs support attention and does not mean money reached the buyer. Provider and bank timing determine arrival. Missing an appointment is not automatically evidence that the other person attended.